PRIVACY POLICY

Alpha Security and Fire Alarm Services Inc.

Fort Lauderdale, Florida Website: www.alphasecurityandfire.com

Effective Date: August 25th, 2025

1. INTRODUCTION

Alpha Security and Fire Alarm Services Inc. ("Alpha Security," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.alphasecurityandfire.com, use our services, or interact with us through various communication channels, including SMS text messaging.

Our services include but are not limited to video surveillance systems, access control systems, fire alarm systems, intrusion detection systems, IT services, and phone systems for residential, commercial, educational, and government clients in Fort Lauderdale, Florida, and surrounding areas.

2. SMS MESSAGING CONSENT AND TERMS

Important SMS Messaging Information

By providing your mobile phone number to Alpha Security and Fire Alarm Services Inc., you expressly consent to receive SMS text messages from our company. This consent includes but is not limited to:

• Service notifications regarding your security systems, fire alarms, maintenance schedules, and system alerts
• Appointment reminders for installations, inspections, and service calls
• Emergency communications related to your security and fire alarm systems
• Account updates and important service information

Message Frequency and Charges

Message Frequency: Message frequency varies and may include recurring messages. Frequency may vary based on your service needs, system alerts, and appointment schedules.

Data Rates: Message and data rates may apply according to your mobile carrier's plan. Please contact your wireless carrier for information about your messaging plan and data rates.

Your SMS Rights and Options

• Opt-Out: You may reply STOP to any text message to opt-out of future SMS communications from Alpha Security. You will receive a confirmation message acknowledging your opt-out request.
• Help: Reply HELP to any text message for more information about our SMS program or contact us directly.
• Privacy Protection: Your personal information provided for SMS messaging will NOT be shared with third parties for marketing purposes.
• Carrier Compatibility: Our SMS service is compatible with most major carriers. If you experience delivery issues, please contact us directly.

3. INFORMATION WE COLLECT

3.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Property information and security assessment details
• Service preferences and system specifications
• Payment and billing information
• Emergency contact information
• Access codes and system user information
• Mobile phone numbers for SMS communications

3.2 Technical Information

We may collect technical information including:

• IP addresses and device information
• Browser type and version
• Website usage data and analytics
• Security system logs and performance data
• Video surveillance footage (when applicable)
• Access control logs and entry records

3.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including your browsing behavior, pages visited, and interaction with our website content.

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Providing and maintaining security and fire alarm services
• Installing, monitoring, and servicing security equipment
• Processing payments and managing billing
• Communicating with you about services, appointments, and system alerts
• Sending SMS notifications and service updates (with your consent)
• Responding to emergency situations and security breaches
• Improving our services and customer experience
• Complying with legal obligations and industry regulations
• Conducting system maintenance and technical support

5. INFORMATION SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Equipment manufacturers and suppliers
• Monitoring service providers
• Payment processors
• IT service providers and cloud storage services
• Professional service providers (legal, accounting)

5.2 Marketing Restrictions

We do NOT share your personal information with third parties for their direct marketing purposes. Your information is used solely for providing our security and fire alarm services and related business operations.

5.3 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal processes and court orders
• Cooperation with law enforcement investigations
• Emergency situations involving safety or security threats
• Protection of our rights, property, or safety

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Secure disposal of sensitive information
• Network security monitoring and intrusion detection

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• SMS Opt-Out: Unsubscribe from SMS messages by replying STOP
• Communication Preferences: Update your communication preferences at any time
• Data Portability: Request a copy of your personal information in a portable format

9. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on:

• Active service contracts and ongoing relationships
• Legal and regulatory requirements
• Business and operational needs
• Security system logs and monitoring data requirements

10. CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information to third parties.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending notification via email or SMS (where applicable)
• Providing notice during your next service interaction

13. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within a reasonable timeframe, typically within 30 days of receipt.

This Privacy Policy constitutes part of our overall Terms of Service and client agreements. By using our services or providing your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.